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Order problems - WP Feather River route


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#1 nuno899

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Posted 04 September 2013 - 06:35 PM

I placed an order for the WP Feather River route on Monday, 2 Set 2013.
Only received email from PayPal.
I have tried to send an email to 3DTrains support, but the emails continue getting back saying - not delivered. I think there must be a problem with your support group email.

Would like to receive any information on your part.

Thank you,
Nuno Salgado


#2 Bananarama

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Posted 04 September 2013 - 09:31 PM

My apologies regarding the email. Since you're in Portugal, you should be receiving the disc in about a week. smile.gif

Cheers!
Marc

#3 nuno899

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Posted 05 September 2013 - 12:44 PM

Ok, thankyou very much!!

Cheers,
Nuno Salgado

#4 nuno899

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Posted 20 September 2013 - 12:59 PM

Hi, didn't receive the route. Today is 20th September and still nothing.
Is there any info you can give me?

Thankyou!
Nuno

#5 Bananarama

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Posted 20 September 2013 - 01:20 PM

PM sent. smile.gif

Cheers!
Marc

#6 nuno899

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Posted 20 September 2013 - 03:02 PM

Thankyou Marc! smile.gif

#7 nuno899

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Posted 23 September 2013 - 01:12 PM

PM sent. No feedback for several days now.
Would be good to know if DVD was sent and the tracking number.
As I said I don't mind to pay extra costs for tracking the order, and I asked several times for the order to be sent that way. No reply.

Cheers,
Nuno

#8 Bananarama

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Posted 23 September 2013 - 02:27 PM

Extra postage is not necessary. smile.gif

Cheers!
Marc


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