Hello Marc,
I have been enjoying the F-Pack Pro while waiting on the Cajon Pass and I know you said give you three weeks, But I ordered the Cajon pass on Aug 3, 2002 and it is now Aug 27. I think it is safe to say I have been patient.

Doug

It's worth the wait, however I agree with you the shipping takes way tooooooo long. They can certainly do better to keep customers happy.

Hi Doug,

Your patience is much appreciated. FWIW, all delayed PayPal orders have now shipped, and my humble apologies that I was unable to move things faster.

...and Ken, I'm doing all I can - remarks such as yours only make it harder for me to keep my cool. The problems associated with the recent delays were out of my control.

Cheers!
Marc

Hack, I understand the problems with the distibution of this route. If I may suggest that you check with JustTrains about future distribution. They handled TA American Classics and I had it the second day after I ordered it. Just a thought.

Hi Marc & All,

As I said in the my last posting, your software is worth the wait and, I might add, very well done. However you should heed to customers criticism, especially when its true, and make your product and customer satisfaction stronger, rather then saying your losing your cool. You should tell customers your having a problem with production or whatever, and advise them that it willl be another week or so, rather then saying its shipped, when it really hasn't.

Now for the positive comments: After having looked at your product I feel its worth the wait and certainly worth the 34.00. To anyone reading this and trying to decide if you want to buy this product: Marc and his peers have responded to every one of my E-mails in a very timely fashion. Their product is outstanding and their response to E-mail is the quickest I have ever encountered from any vender. I highly recommend doing business with these people, however I still stand by my comments about the excessive time taken to received the software. Marc and Brad, thank you for your work and support (Tech), and I hope you develop this product into a success beyond your wildest dreams.

Noted Ken, thanks.

Cheers!
Marc

Marc,

Would it be possible for you to check to see if I *did* get one mailed out to me? I *am* waiting patiently . I would like to get in on the "I have it and Love it" crowd soon!

Thanks.

Lawrence Kellie
Kenmore, Washington, USA, 98028

Hi Lawrence,

Yes, your order has shipped, and you should be receiving the addon shortly.

Cheers!
Marc

Thanks for checking for me, Marc.

Lawrence

Me Tooo! Waiting Patiently that is .... Paypal of course but on July 19th , so an early one! I reckon it should show up this week .. but can I bet on it .. Marc ... over to you
jv

All orders shipped early last week - except for orders placed before July 23 which shipped the week previous. Hopefully you guys still waiting will see the package this week - if not, then something's amiss and I'll need to alert Brad.

Cheers!
Marc

Still no sign of the little darlin . ... ..... money thing happened on the 19th of July ... posted presumeably the week 13th to 18th of August ... I think if it was gonna be here , it would have arrived by now .
I do however promise to eat my wooly hat , if it arrives like tomorrow morning :-) jv

There you GO!!! my woolly hat is safe !!! Now I learn that the CD's that did arrive were sub standard.... so had to be returned !! Heheh It never goes wrong till it goes wrong big style eh :-))
Wonder what you guys did in a past lifetime?
Anyone care to reply to my post now? jv

Still no news on the cajon pass front .. but my teeth have stopped hurting (which is great ) and my next dentists appointment is on the 18th .. :-))
Kinda puts all the waiting into perspective somehow :-)) Now I'm not slurping down painkillers life takes on a kinder face...
jv