Marc,

Today I finally got my Cajon Pass CD in the mail, went to install it, and it looks like I have a bad CD. I run the install from the CD and about 20% through the install I'm prompted to insert Disk #2. Tried this with 3 dirrerent drives on 2 different PC's with the same results.

Finally I tried copying the setup file from the CD to my hard drive and about 20% through the copy I get a message that the drive is inaccessable. Again, same results with different PC's. Cleaned the CD but that didn't help.

How do I get a replacement?

Thanks,

Nick

Hi Nick,

It seems that there is a protective anti scratch coating on the CDs that may be causing the problem, here is a thread about it on the forums and possible solutions, or you can mail it back to us and Brad will replace it for you asap.

http://www.train-sim.com/dcforum/DCForumID3/11568.html

Mail the CD to;

3D Train Stuff Llc.
32383 Corydon Road - 65
Lake Elsinore, CA 92530

Sorry for the hassles.

Cheers!
Marc

Thanks. I read the relevant thread, and I'll try washing the CD. Let you know the results.

Nick

Cleaned the CD; it didn't help on my DVD drive, but I was able to read the disk using my CD-RW, and made a clean copy, so I'm in business.

Nick

Great to hear Nick - I'm sorry though about the hassles.

Cheers!
Marc