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3DTrains Forums > 3DTrains Products > Feedback & Support
iceman
Hija, ...

Today I looked at the high version of Rural Landscape purchased.
Did you see me as well logged in the forum, but now it is not discussed here.
I would now like to pay my software download.

Only in the field of the email is called is nothing to watch.
There is no extended download option here in the Forum ..

Maybe somebody knows where I must invite. Key I have already received via email.
Just like above said: "Where do I get my addon forth."


Greets ice
Hack
You should have received my email. smile.gif

Cheers!
Marc
chrisreb
I purchased the 3d landscapes for Rail Simulator but my e mails to you giving details to allow you to give me access to the download keep bouncing - still trying.

Have requested and got a password to get set up on this forum but no access to any download link.

Can you help?
Hack
Email should be directed through email. However, I cannot locate any purchases from you - did you perhaps use a different email address when ordering?

Cheers!
Marc
chrisreb
Not sure if I used xxxxxxxxx@tiscali.co.uk or goddard.c@sky.com

Can you try both?


UPDATE I got your conf to the sky address. What do I need to do to download the purchase?

Regards
Hack
As indicated in my email, you'll need to send me the forum user name, as well as when and what purchased. wink.gif

Cheers!
Marc
chrisreb
QUOTE(Hack @ Jan 5 2009, 12:00 PM) *

As indicated in my email, you'll need to send me the forum user name, as well as when and what purchased. wink.gif

Cheers!
Marc



Ok - Details as requested

1. chrisreb
2. Rural Landscapes
3. Purchased 02/01/09

Hack
Via email, please. wink.gif
chrisreb
QUOTE(Hack @ Jan 5 2009, 3:03 PM) *

Via email, please. wink.gif



OK will keep trying but I keep getting the following when my e mails bounce



This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

xxx

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 452 452 Please try again in a few minutes (state 14).

----- Original message -----

Received: by 10.67.116.18 with SMTP id t18mr11456011ugm.52.1230903364972;
Fri, 02 Jan 2009 05:36:04 -0800 (PST)
Return-Path: <xxx>
Received: from xxxxxxxxxxxxxxxxxxxxxxxxxxxx
by mx.google.com with ESMTPS id j2sm21786201ugf.58.2009.01.02.05.36.03
(version=SSLv3 cipher=RC4-MD5);
Fri, 02 Jan 2009 05:36:04 -0800 (PST)
From: Chris Goddard <goddard.c@sky.com>
To: <mnelson@3dtrains.com>
References: <xxx>
In-Reply-To: <xxx>
Subject: RE: 3DTrains Order
Date: Fri, 2 Jan 2009 13:36:05 -0000
Message-ID: <495e1844.02ba420a.5a62.ffffe769@mx.google.com>
MIME-Version: 1.0
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: Aclszv/zrC3zId1sSBGcnXPbU833VAAD72Ow
Content-Language: en-gb



If I cannot get this info to you on this attempt and you will not accept it any other way then I guess we will have to cancel the order and arrange a refund.

Trying again now.
Hack
The last one appears to have come through fine. Let me know if you run into any other issues.

Cheers!
Marc
chrisreb
Marc

Thank goodness it finally got through Ok - not sure why but it did.

Now downloading so hopefully no issues now.

Regards

Chris
Bananimal
Hi Marc. I sent my request for the download link both to you and to the forum support team late last night. I've yet to receive and e-mail for the download. I'm waiting on the download link before I can install the Rascal and Cottonwood.
Hack
You're all set, Ken. smile.gif

Cheers!
Marc
Bananimal
QUOTE(Hack @ Jan 30 2009, 12:08 PM) *

You're all set, Ken. smile.gif

Cheers!
Marc


Thanks Marc. I'm all set.
Shasta
QUOTE(iceman @ Dec 30 2008, 9:12 AM) *

Hija, ...

Today I looked at the high version of Rural Landscape purchased.
Did you see me as well logged in the forum, but now it is not discussed here.
I would now like to pay my software download.

Only in the field of the email is called is nothing to watch.
There is no extended download option here in the Forum ..

Maybe somebody knows where I must invite. Key I have already received via email.
Just like above said: "Where do I get my addon forth."
Greets ice


I have the same problem, Were is the file I can download the paid versien I only se the free versien
Thanks for any help in advance

Shasta
Hack
You're all set. smile.gif

Cheers!
Marc
Shasta
QUOTE(Hack @ Feb 13 2009, 5:57 AM) *

You're all set. smile.gif

Cheers!
Marc



Ok Thank you

Shasta
dxbandit
thanks for the info
OwainGlyndwr
Marc,

order placed saturday feb 28th. wink.gif

email sent.

Mike.
Hack
You're all set, Mike! biggrin.gif

Cheers!
Marc
OwainGlyndwr
Much appreciated Marc, i just spotted your email.

File downloaded.

Thank you. biggrin.gif

regards,
Mike.
Crow
Help.
I paid.
I received email with thanks and keycode from 3dtrains.
I cannot find any download link to get the file and apply the code to.


Crow




Hack
Please refer to the email sent when you made the purchase. In it, you'll note that I ask for your forum user name so I can set access to the files.

Cheers!
Marc
Junebug
QUOTE(Hack @ Mar 2 2009, 10:31 PM) *

Please refer to the email sent when you made the purchase. In it, you'll note that I ask for your forum user name so I can set access to the files.

Cheers!
Marc



Email sent with my info biggrin.gif
cabnz
Thanks
Hack
QUOTE(cabnz @ Oct 15 2009, 12:20 AM) *
mad.gif VERY POOR SERVICE!!!!!!!!

Please take the time to review the purchase page - it clearly states that you need to allow up to 24 hrs to fully process your order (which includes sending me your forum user name). Since you made the purchase at 6:45 PM PST yesterday and I that just received your forum info, I believe I got in well under the wire. wink.gif

Cheers!
Marc
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