Dec 25 2008, 9:33 AM
Hey Marc...I've emailed twice in regards to access to download to the UP F3 F-Units I just purchased. All info requested was sent but I never received a reply. Please let me know if I did something wrong or If I need to resend my purchase info...Or maybe the d-loads are available and I just don't know how to get them. thx
Dec 25 2008, 2:53 PM
Hey Preston, By chance did you check your spam folder? Sometimes company emails get cought in there by mistake duw to security settings. I know this has happened to me numerous times.
Dec 25 2008, 7:00 PM
Yes, it sounds like a SPAM-inbox issue.
Dec 25 2008, 7:59 PM
Ok...Nothing in my Junk email folder...Can I get you to send what I need again so that I can get the downloads please? You guys didn't indicate if you got my info or not...Just trying to get what I paid for here! Let me know what else I need to do other than what you requested! Junk blocker has been turned off temporarily so that I can receive your response.
Dec 25 2008, 9:19 PM
New email sent. Original was sent Saturday.
BTW, I believe you're mistaken about sending any email to us. Aside from the initial SWREG order, nothing shows up in the server logs with your email attached. Me thinks you sent it off to planets unknown.
Dec 25 2008, 11:13 PM
Ok...I see you forwarded the 3DTrains Order response to me again...I did get this already. Just to double check..."mnelson at 3dtrains.com" is the correct email address to respond to correct? I'm assuming that's it...The instructions don't specify exactly were to send my info...So that's were I sent the first 2 responses.
I'm following the new member instructions because I don't see a "Product Downloads" sub-forum.
edit to take out email address
Dec 26 2008, 5:12 AM
That's the correct email.
For the downloads, try the following: http://www.3dtrains.com/forums/index.php?showforum=87
Let me know if you need further assistance.
Dec 26 2008, 5:30 AM
Worked like a charm...Thanks for the help Marc! Loading them up now.
This is a "lo-fi" version of our main content. To view the full version with more information, formatting and images, please click here