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> Contacting 3D Trains
mateopava
post Dec 4 2010, 11:45 AM
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Is there a phone number in which I can contact support at 3Dtrains.com? I bought the Scale Rail for Railworks addon from the 3Dtrains web site on November 19th through Paypal. The instructions indicate that I should wait for an e-mail from 3D trains telling me how to download my purchase. I have not received this e-mail. I tried sending an e-mail to the address provided on 3Dtrains website for support and did not get a response back. I checked my Spam folder to ensure that any e-mail from 3Dtrains was not deleted. Now my bank account has been charged for a purchase that I have not received and I am at a loss as to how to get help with this problem.

Matt
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milepost56
post Dec 4 2010, 5:34 PM
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Not to worry Matt, Marc has a perfect record here so your issue will be corrected if it hasn't been already (IMG:style_emoticons/default/wink.gif)
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Hack
post Dec 4 2010, 7:49 PM
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I sent out an email on Nov 19th, and also responded to your email to support@3dtrains.com on Nov 25th. My guess is that the emails from 3DTrains dropped into your SPAM inbox.

I've also sent you a PM.

Cheers!
Marc
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