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Products not received!


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#1 Jabotzki

Jabotzki

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Posted 09 January 2022 - 09:42 AM

Dear 3DTrains,
 
On januari 6th I placed an order for
 
TS2018 - Rural Landscapes
8,00 USD
 
Objectnr.RW_RURAL1
TS2018 - World Landscapes
8,00 USD
Objectnr.RW_WORLD1
and
 
TS2018 - ScaleRoad
6,00 USD
Objectnr.RW_SRHR
  Payed with Paypal
 But I have not received any keys and/or download links yet. I have checked my Spamfolders but nothing was there.
Has something gone wrong? Could you maybe send them again if possible?
 
Thanks,
Jabo
Netherlands


#2 Stampede

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Posted 10 January 2022 - 01:15 PM

Hi,

 

same happened to me.

 

Bought both landscape products last wednesday. Received no mail.

Also still no answer to my mail i sent on friday.

 

Regards

CK



#3 Greedybananas

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Posted 10 January 2022 - 04:44 PM

A lot of people including my self have not got there products either. 



#4 cr-stagg

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Posted 14 January 2022 - 09:53 AM

See my post #7 in this topic http://www.3dtrains....se/#entry145405



#5 Trainhunternorth

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Posted 17 January 2022 - 11:22 AM

I escalated a claim to pay pal for a refund I will receive my money back shortly. Years ago I had a similar experience with 3Dtrains it took over 3 weeks to receive updates to the Sherman Hill route. I am officially done buying anything from this site after this episode. Marc missing or not there should either be a better way to process orders or install a shut off button for orders mentioning the vendor is away currently and presently taking no orders. It's a piss poor way to do business. No wonder pirated files are everywhere.




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