Jump to content


Photo

When do I become a "Valued Customer" after a Purchase


  • Please log in to reply
1 reply to this topic

#1 Bo Jensen

Bo Jensen

    Railfan

  • Valued Customer
  • 1 posts

Posted 26 July 2021 - 01:57 AM

How long do I have to wait to have access to the private file areas after the purchase has been made?
"If you do not have immediate access to the private files area (apparently after the first purchase) you should answer and tell us your username and product". The confirmation email with the registration key also says: "Once we receive your email, we'll quickly set up access to the private areas (in most cases, this takes only a few minutes)". Should there be hours or days in the mail instead of minutes? The reply mail is written, now I have to wait a long time? Apparently all first-time buyers are affected here ...

 

I would be happy if I got an answer

Regards
Bo



#2 cr-stagg

cr-stagg

    Superintendent

  • Beta Tester
  • 1,469 posts
  • Location:Huntsville, AL, USA

Posted 26 July 2021 - 06:43 AM

Quoted from just below the "Buy Now" button:  "Please allow 24 hours for us to process your purchase."




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users