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Still can't access purchase


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#1 escalaris

escalaris

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Posted 11 April 2020 - 08:46 AM

Good morning my name in the Forum is scalaris and I send a greeting to all of you.
I bought the Scalerail, Rural Landscapes, World Landscapes tracking package for this 3DTrains and can't access the download, got the email with the download instructions, but don't know where to find the file.
Purchase date was Apr 9, 2020 10:17:08 AM CEST


#2 cr-stagg

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Posted 11 April 2020 - 11:16 AM

Your status is now "Valued Customer" so you should be able to get your purchases in:

 

And 



#3 PaMcC

PaMcC

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Posted 12 April 2020 - 04:56 AM

Hello, my name in the forum is PaMcC and I bought World Landscapes on 25.03.2020. I can't access my download until today. I also received the email with the download instructions, but I don't know where to find the file.


#4 cr-stagg

cr-stagg

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Posted 12 April 2020 - 06:48 AM

I notice that your Member status is still "Members".   To see/download your purchases your status has to be changed to "Valued Customer" and only Marc can change Member status.  Before he can do that you have to reply to the download instructions with your Member name.  Have you replied?



#5 juliodeandres

juliodeandres

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Posted 19 May 2020 - 03:12 AM

Hiya!

same to me, I bought yesterday 'TS2018 - ScaleRail' by paypal and I didn't get any email or download instructions.

thanks,
Julio.




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