Jump to content


Photo

Access to downloads after purchase


This topic has been archived. This means that you cannot reply to this topic.
5 replies to this topic

#1 vowl

vowl

    Railfan

  • Valued Customer
  • 3 posts

Posted 10 February 2010 - 12:29 PM

Hello,

I Purchased Santa Fe Passenger F-Units, Rural Landscapes and ScaleRoad RW packages.
I received the conformation mail with the Registration Key and download instructions on Sunday 7 February 2010,
According tot the instructions I registered on the 3DTrains forum.
I also did send an e-mail with my forum user name, Products and date of Purchase.
Did so by including this info in an e-mail reply to the conformation mail. smile.gif

But as of yet I don't seem to have access to any download area.

Did you receive my mail?
Have my purchases and payment through Paypal actually been processed correctly?
Or has my access to the downloads already been set up for me and am I missing something obvious?
From previous similar topics I understand that you’re not online 24/7 (Good thing actually! tongue.gif ) so I will patiently await your reply.

Thanks!

#2 Bananarama

Bananarama

    The Big Kahuna

  • 3DTrains Admin
  • 8,104 posts

Posted 10 February 2010 - 06:58 PM

Nothing here. Try sending again.

Cheers!
Marc

#3 vowl

vowl

    Railfan

  • Valued Customer
  • 3 posts

Posted 11 February 2010 - 02:00 AM

Hi Marc. I did resend the mail with the purchase details again. This time to mnelson AT 3dtrains.com and support AT 3dtrains.com.

Thanks Jerome

#4 Bananarama

Bananarama

    The Big Kahuna

  • 3DTrains Admin
  • 8,104 posts

Posted 11 February 2010 - 08:06 AM

Still nothing. I'll send a PM.

Cheers!
Marc

#5 NorthernElectric

NorthernElectric

    Yardmaster

  • Valued Customer
  • PipPipPipPip
  • 471 posts

Posted 12 February 2010 - 01:12 AM

Marc, you have a PM from me as well.

#6 vowl

vowl

    Railfan

  • Valued Customer
  • 3 posts

Posted 14 February 2010 - 05:15 AM

Marc, Received your e-mail shortly after my request. It contained the link to the products download area that had been set up for me.
Eventually I have everything installed, set up and running now! smile.gif

Thanks! Jerome