Hi Bill, you are very welcome for sure. It was here too that I have learned much of what I share on this subject and others.
In regards to the reputations of any of the Security/Anti-Virus providers out there I should probably bring you (and any who are not aware of this) up to speed regarding Hacking tools/Spyware not being located and cleaned.
When you are infected with an item that is newer than the .dat files available on your anti-virus anti-hacking/spyware tools it is quite likely that they will not
be cleaned and removed with subsequent updates for this reason: the tools (spyware etc.) are designed to locate the updates from Norton/McAfee/Trend-Micro etc. and modifies them as they are being installed
to the cleaning/protection programs to "see" the spyware and malware as simply data and not an infection that needs to be cleaned or removed. Can't see the problems if they are wearing camouflage now can you?
Until you install a newer/more up to date program such as the Panda Activescan which is done "on the fly" versus being hard loaded to your PC they will always run in the background unnoticed and without fear of removal by the currently loaded programs. I have and maintain a subscription to the Panda Activescan Pro for this very reason. The many PC's that hit my workbench that are loaded to the gills with trash are fair game for the scan and I have yet to be let down. Not always is it successful in the removal process but at least they are identified and I can remove them outside of the windows environment with other means, but ultimately I know what they are and what to look for and remove.
Hope this helps as it is not really fair to condemn the big name programs for being faulty, it is just that the designers of the removal tools are not as quick and smart as the designers of the spyware.